General Terms and Conditions

These Terms and Conditions set out the basic rules that govern use of the Spinpug site and services. They explain the relationship between us and our users, the responsibilities attached to account ownership, and the general rules for promotions, deposits and withdrawals. By registering or using the site you agree to follow these terms and any applicable game or promotional conditions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or payment method. If we suspect multiple accounts, fraudulent activity, chargebacks, stolen payment methods or misuse of bonuses we may suspend or close accounts and withhold funds in line with our checks. You must not share login credentials and you must notify [email protected] immediately if you suspect unauthorised access.

Eligibility requirements

To register you must meet the minimum age requirement in your jurisdiction and be legally permitted to gamble. We may restrict registration from certain countries; the full list of restricted territories appears in our registration and terms sections on the site. You must provide truthful personal details and any documents we request to verify identity, address or payment methods.

Verification

Verification checks (KYC) are required before withdrawals or where transactions are unusual. Typical requests include an ID document, proof of address and proof of payment. Account restrictions may remain in place until verification is complete. Verification times vary and may take up to 24-72 hours depending on the information provided and support workload.

Acceptable platform use

Use the platform for lawful private entertainment only. Prohibited activity includes fraud, money laundering, bonus abuse, use of bots or automated betting tools, collusion with other users and attempts to exploit game or payment systems. We may refuse bets or void transactions that appear to be linked to irregular play or low-risk betting patterns. Repeated breaches may result in account closure and forfeiture of bonus balances.

General bonus and promotion rules

Promotional offers are subject to specific terms which sit alongside these general conditions. Only one bonus can be active per account unless a promotion states otherwise. Wagering requirements, game-weighting rules, maximum bet limits while wagering and expiry periods apply and vary by offer. Examples of common parameters include wagering multipliers such as 40x on bonus and deposit or higher multipliers for certain no-deposit offers. Always read the promotion terms before opting in.

Deposits and withdrawals

Minimum deposit amounts and available payment methods are shown in your cashier. The site accepts card payments, major e-wallets and a range of cryptocurrencies including Bitcoin. A low minimum deposit option is supported for casual play. Withdrawals are subject to verification and may be processed back to the original payment method where possible. We may apply a weekly win limit as stated in our terms - this cap can affect the timing and size of payouts. Third-party payment fees where applicable are the responsibility of the player.

Withdrawal reviews

We reserve the right to review large or unusual withdrawals. Where additional checks are needed we will contact you and may delay payout until documentation is provided. If you have questions about a payment you may contact [email protected].

Dispute resolution

If you disagree with a decision relating to your account, bonuses or payments you should contact our support team first. We aim to resolve routine issues quickly. If a matter remains unresolved we will outline further steps and escalation channels in our response. Formal legal claims will follow the dispute procedures set out in these terms and any applicable laws.

Updates to terms and conditions

We may update these terms periodically. Material changes will be communicated on the site or by email where appropriate. Continued use of the site after updates means you accept the revised terms. It is your responsibility to review the terms regularly.