Spinpug Casino Responsible Gambling

We take responsible gambling seriously. Our goal is to make sure play remains enjoyable and under your control, so we offer practical tools and clear options to manage activity on your account. If you ever feel play is becoming a problem, we encourage you to use the controls below or contact our support team for help.

Player protection principles

We believe in safe, controlled play. We promote transparency about account activity, let you set limits that suit your budget, and provide options to pause or close your account. We do not target people who are underage or vulnerable, and we expect all players to gamble responsibly.

Activity-control tools

We provide several self-help tools you can apply instantly from your account or with help from our team. These tools are designed so you can control how much and how often you play.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much money you can add to your account. You can change limits in your account settings, but increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits let you cap net losses over a chosen period. Use this to keep sessions within a predictable budget and reduce the risk of chasing losses.

Time limits and reality checks

Activate session timers and reality-check alerts to remind yourself when you have spent a set amount of time playing. Time-outs and short breaks are available if you want to step away temporarily.

Self-exclusion and account closure

If you need a longer break, self-exclusion blocks access to your account for a set period. During self-exclusion we will not contact you with marketing messages. For permanent closure, contact support and we will guide you through the process.

Recognizing problematic behaviour

Signs that gambling may be a problem include spending more than you planned, hiding activity from family or friends, gambling to escape stress, or borrowing money to play. If you notice any of these behaviours, consider using limits, taking a break or seeking external support.

Tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits, take regular breaks, avoid gambling when stressed or upset, and never chase losses. Treat gambling as a form of paid entertainment, not a way to make money.

Getting help and contacting us

If you want help setting limits or closing your account, contact our support team at [email protected]. For professional assistance, please reach out to local support organisations or a qualified health professional in your area. If you are concerned about someone else, you can talk to our team in confidence about options to limit their access to your account.