Player Privacy Policy
This Privacy Policy explains how Spinpug collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We respect your privacy and aim to be clear about what information we hold, why we use it and how you can manage it.
Types of Data We Collect
We collect a range of information to provide and improve our services. That includes personal data you give us directly, technical data generated when you use our site, and transactional data related to deposits, wagers and withdrawals.
Personal Data
Personal information may include your name, date of birth, contact details, billing address and identity documents provided for verification. We use this information to open and manage your account, verify age and identity, and comply with responsible-gambling checks.
Technical Data
Technical data covers information such as IP address, browser type, device identifiers, operating system, and usage logs. This data helps us keep the site secure, diagnose issues and optimise the experience on mobile and desktop.
Transactional Data
Transactional data includes deposits, withdrawals, wagers, game activity and payment method details. We use this data to process payments, manage account balances, track bonuses and handle disputes or chargebacks.
How We Use Your Information
We use collected data to operate your account, process payments, deliver customer support and improve our services. We may also use information for fraud prevention, responsible-gambling monitoring, legal compliance and to communicate about account matters or security alerts.
Data Protection Practices
We maintain administrative, technical and physical safeguards designed to protect personal information. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We regularly review security measures and update them as needed.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and deliver relevant content. You can control cookie settings through your browser, but restricting cookies may affect site functionality.
Information Sharing and Third Parties
We may share information with third-party service providers that help us run our platform - for example payment processors, identity verification services and customer-support tools. We require these providers to protect your data and use it only for agreed purposes. We may also disclose information if required by law or to prevent fraud.
User Rights
You have rights over your personal information, including the right to access, correct or request deletion of data where applicable. You can also object to or restrict certain processing activities and request portability of data provided by you directly.
Access, Correction and Deletion
To request access, correction or deletion of your data, contact our support team through your account or send a request to [email protected]. We will respond within a reasonable timeframe and may ask for verification before acting on requests to protect account security.
Privacy Policy Updates
We review and update this Privacy Policy from time to time. When changes are material, we will notify you through the site or by email. Continued use of our services after an update means you accept the revised policy.