Contact our team
Need a hand? Our support team is ready to help with registration and KYC checks, withdrawals or payment methods, plus questions about bonus balance, free spins and live betting. We also cover technical concerns, account-related issues and general feedback. Contact us and we’ll guide you through verification, payouts or site access steps quickly via live chat, email or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat & phone: +1 416 732 4819 Response: usually within minutes |
| General enquiries | [email protected] Use for general enquiries, billing and basic account questions |
| Affiliate enquiries | [email protected] Affiliate sign-up and marketing partnerships |
| Payments | [email protected] Payouts and withdrawal queries — email reply within 24 hours |
| Privacy | [email protected] Data and account security |
| Working hours | Live chat 24/7 Email Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues or any situation requiring documents or explanations. Please send your message to [email protected] with a clear subject line and up‑to‑date contact details. Including your account ID and relevant attachments helps us handle your request faster and avoids unnecessary delays.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day; simple requests are often resolved the same day. More complex issues, such as verification reviews or payment investigations, can take longer depending on the case and required checks. We’ll keep you updated and provide an estimated timeline once we assess your request.
Feedback
Got feedback or an idea to improve the site? We’d love to hear it. Send suggestions, bug reports or feature requests and our team will review them carefully. We use user input to refine promotions, fix issues and improve the overall experience for Canadian players. Your feedback helps shape the site, so please share what would make Spinpug better for you.